Lisa Cormio Financial Services

Welcome

Disclaimer statement: This page provides general information only and has been prepared without taking into account your objectives, financial situation or needs. We recommend that you consider whether it is appropriate for your circumstances and your full financial situation will need to be reviewed prior to acceptance of any offer or product. It does not constitute legal, tax or financial advice and you should always seek professional advice in relation to your individual circumstances. Subject to lenders terms and conditions, fees and charges and eligibility criteria apply.

Find out more

Services

I can help guide you to make the right decisions and give you a level of comfort to make the right move, whatever your needs may be.

First Home Owners
Upgrading to your next home
Considering a renovation
Looking at purchasing an investment property
Extending your investment property portfolio
Utilising equity to assist in a share portfolio
Refinancing for debt consolidation
Refinancing for a better home loan deal
Equipment or car Finance
Commercial & Business Finance
Or simply need a Finance health check

Loan Products & Process

With a wide range of lenders, my job is to choose the right product to suit you and your circumstances. I make sure your loan is structured for you and only you! I will look closely at your savings, cash flow management and budget. I will make sure you know how all the numbers work and are comfortable with the information that is provided to you. Initial appointment takes approximately an hour, in addition I like to make sure that ongoing contact is made, this is to provide ongoing support even after the loan has settled.

The Director

Lisa is an experienced Lending Specialist who has helped hundreds of property buyers make their dreams reality.

Lisa has been involved in the finance industry for over 18 years. Lisa started her finance career with a major bank and over the years has built up her experience in various Bank, Broker and Business Development roles.

Lisa is passionate about making her clients feel at ease. There is so much to think about when buying a home from how much you can afford, to what type of property you want and where, to working out how you can fit all those extra appointments you will need to make into your busy day, contacting Lisa is an excellent first step.

Lisa's main value is showing her customers what good, old fashioned service is and making sure her customers are left feeling happy and confident.

Compliments and Concerns

Please contact us

We always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.

We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

Compliments

Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one.

If one of our representatives has provided you with exceptional service in any way, please let us know using the details above, so that we can further encourage them via this feedback process.

Concerns

If for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us. We have developed a process that makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.

If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.

Need an Update on your complaint

If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.

Resolution

We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 45 days, we will write to you to explain why and to let you know when we expect to have completed our investigation.

When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.

Taking it further

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party, the Credit and Investments Ombudsman (CIO). You can contact CIO at:

1800 138 422 (local call cost)
Credit and Investments Ombudsman
PO Box A252
Sydney South NSW 1235
www.cio.org.au

Privacy Policy

Privacy Policy

At Lisa Cormio financial Services, we are committed to protecting your privacy in accordance with the Privacy Act 1998 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.

What information do we collect and how do we use it?

We will ask you for personal information when we assist you with your finance. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).

We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.

We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.

We may also use your information internally to help us improve our services and help resolve any problems.

What if you don’t provide some information to us?

If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.

How do we hold and protect your information?

We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements

We hold the information we collect from you within a secure software page, all paper documents will be shredded once uploaded to ensure the safety of your information.

We ensure that your information is safe by making sure an up to date antivirus is kept and updated software is used.

Will we disclose the information we collect to anyone?

We do not sell, trade, or rent your personal information to others.

We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.

We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.

How can you check, update or change the information we are holding?

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.

If you wish to access or correct your personal information please write to Lisa Cormio Financial Services Ground Floor Corporate One 84 Hotham Street Preston, VIC 3072/or lisa@lisacfs.com.au.

We do not charge for receiving a request for access to personal information or for complying with a correction request. “We do not charge for providing access to personal information”.

Your consent

By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

Tell us what you think

We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Lisa Cormio on lisa@lisacfs.com.au

Complaints

Internal Dispute Resolution

If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it.

You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.

Welcome to Lisa Cormio Financial Services Pty Ltd mortgage broker

Welcome

Services

I can help guide you to make the right decisions and give you a level of comfort to make the right move, whatever your needs may be.

Loan Products & Process

The Director

Contact Us

lisa@lisacfs.com.au

Lisa Cormio Financial Services Pty Ltd

Drop us a line!

Compliments and Concerns

Please contact us

Privacy Policy